Hello again!

As usual, I've been busy this week. I chaired a meeting at our local Toastmasters club. We had a couple of guests attend, which is good. You always need to be on the lookout for new members for your club. I have been  in Toastmasters for about 12 years now, and I get a lot out of it. If you have a chance to check it out, find a club in your area and pay them a visit. Their site is www.toastmasters.org. You can look up information on clubs in your area there.

By Mike Nissley

• Would you like to set goals?  

• Would you like more time to get those goals done?

• Do you have a specific plan to achieve those goals?

Take a Marketing Lesson from the Girl Scouts
Bite-size Your Products & Services

by Lee Steele

In tough economic times, there’s much we can all learn about marketing from the Girl Scouts.

By Charlie Badenhop

This anger management Practice draws on the dual wisdom of Aikido and scientific research. "The gift of forgiveness" will help you explore how to change long term anger into a wider range of life

affirming emotions. It is a simple yet profound Practice following the Seishindo principles of Absorption, Utilization, and Balance.

Have you ever had some sort of addiction that you always wanted to deal with? Read on.

My friend said she had a problem, she was addicted to potato chips. She could not stop eating them, and it was affecting her health. Not only that, she knew it was a problem and had been unable to do anything about it, which made her doubt her ability to ever fix herself.

Think in terms of the customer experience, and what impression customers get from doing business with your company. There are a sequence of points of contact, the moments of truth, where you and the customer get to interact. At each moment, you have a chance to either wow or disappoint your customer.

Below is an outline in mind map format of a speech on appreciation I gave at Toastmasters. I hope you find it interesting.

For more information on how to write an appreciation speech, click here.

Duncan

P.S. I have added another article on appreciation (as opposed to appreciation speeches) here.

P.P.S. If you are looking for something specific, perhaps you can leave a comment below or contact me and I can provide it here for you.