1. Targeted Customer Appreciation
(Articles/Business Topics)

... will then come back in droves. Responses We don't get 100% response from our customers, but we take it as an indicator, like the tip of the iceberg. Only a fraction of customers will respond to thank ...

2. Blame Avoidance & Redirection Techniques
(Articles/Personal Development)

... be planned in advance. Committees These are good for speading blame around when things don't go well. They can be called task forces, action groups, steering committees, etc. It is hard to pin the blame ...

3. Clarity
(Articles/Personal Development)

... communicate your message to others. If you can't communicate, then your people will be clueless and effectively leaderless. Good communication motivates people to action, and earns you respect.  ...

4. New Year's Switch
(Articles/Personal Development)

... experience which ultimately leads to success. A relevant phrase I recall from Jack Canfield is "The Universe rewards action with feedback." And over time, the results accumulate and are a visible ...

5. Do You Realize You Have a Learning Style?
(Articles/Personal Development)

... with each other. This time around I'm using a very different learning style. I'm working with a computer program that shows a common interaction between two people, as their words flash on the screen and ...

6. Business Game - Freedom
(Articles/Game)

... from the consquences of your actions. You still get a pay cheque even when you don't perform your best. When you are self-employed, your income is determined by your performance, so there is more pressure ...

7. Business Game
(Articles/Game)

... statement Note that this is more for entertainment purposes. You might want to seek appropriate advice before taking action. If you find any errors, or have suggestions for improvement, please ...

8. Cascading Opportunities
(Articles/Personal Development)

I see life as a series of opportunities. One thing leads to another, which in turn leads to another. You don't get to the next opportunity unless you take action on the current one. You must seize the ...

9. Customer Appreciation
(Articles/Business Topics)

... if you have limited funds, or if you are trying to discourage less desirable customers. I once read a story of a man who went into his bank and did a small transaction, and asked about the policy where ...

10. Customer Service
(Articles/Business Topics)

... finding new customers to sell to. In this model, you only focus on the transactions you can complete, and do not look at the people involved. In a small town, you can quickly run out of customers. To ...

11. Dare To Dream
(Articles/Personal Development)

... asked when Dave had told his story. “I don’t know. I feel so helpless! I guess I can’t halt progress,” was all Dave could reply. “Try not to confuse what is going on at work with your actions. ...

12. How To Write An Appreciation Speech
(Articles/Business Topics)

... there is still so much more to be done. If you combine the appreciation speech with a call to action, you may end up with further contributions from people in the audience. Often there are people who ...

13. Mouse Trouble
(Column/Editor's Column)

... the problem was. My partner was convinced I had some kind of magic touch, since whenever I tried her mouse it worked perfectly. She even started to question her sanity at one point. But it was the interaction ...

14. Mentoring: Building the Stars
(Articles/Business Topics)

... develop a plan of action. Leave it up to the mentee to work on the goals, but hold them accountable. Expect ...

15. Moving Forwards
(Articles/Miscelaneous Articles)

This week I gave a speech at my local Toastmasters club on getting out of neutral. One of the key things you need to do is to take action to achieve your goals and dreams. Momentum is a force of nature. ...

16. Role Models
(Articles/Personal Development)

... your awareness. And what gives weight to your actions that people would take you as a role model? Well, if you appear to be successful that is often enough. The more you achieve, the more people look ...

17. Points of Contact
(Articles/Business Topics)

... out the process of interactions with the customer, and it is also important to give your staff some flexibility to adjust where necessary. If they have to deviate from the process frequently, it is a clue ...

18. Firewood Processor
(Web Links / Business Related)

The Chomper firewood processor features a patented action that uses only two moving parts to perform four major functions: feed, Splits, Cuts to length, Discharge onto a conveyor ...