1. Targeted Customer Appreciation
(Articles/Business Topics)

...t 100% response from our customers, but we take it as an indicator, like the tip of the iceberg. Only a fraction of customers will respond to thank you for your cards, but it gives an overall indicati...

2. Hybrid Car
(Articles/Miscelaneous Articles)

Until recently I drove a Mazda 626, but it was 10 years old and the costs of maintenance were increasing to the point where it competed with payments on a new car. Things like transmission failures

3. Blame Avoidance & Redirection Techniques
(Articles/Personal Development)

...ttees These are good for speading blame around when things don't go well. They can be called task forces, action groups, steering committees, etc. It is hard to pin the blame on an individual, especia...

4. Clarity
(Articles/Personal Development)

... then your people will be clueless and effectively leaderless. Good communication motivates people to action, and earns you respect. Focus On The Goal The goal is put the a...

5. Appreciation Speech Generator
(Articles/Miscelaneous Articles)

... every day." ); $compliment = array( "To think of what they did brings tears to my eyes.", "Their actions stand out as an example to others, of dedication and self-sacrifice.", "We are gr...

6. New Year's Switch
(Articles/Personal Development)

... ultimately leads to success. A relevant phrase I recall from Jack Canfield is "The Universe rewards action with feedback." And over time, the results accumulate and are a visible record of ...

7. Do You Realize You Have a Learning Style?
(Articles/Personal Development)

...d I'm using a very different learning style. I'm working with a computer program that shows a common interaction between two people, as their words flash on the screen and I hear two native speakers t...

8. Business Game - Freedom
(Articles/Game)

...ployees do. In most large businesses there is a degree of insulation from the consquences of your actions. You still get a pay cheque even when you don't perform your best. When you are self...

9. Business Game
(Articles/Game)

...te that this is more for entertainment purposes. You might want to seek appropriate advice before taking action. If you find any errors, or have suggestions for improvement, please contact me. ...

10. Cascading Opportunities
(Articles/Personal Development)

...g leads to another, which in turn leads to another. You don't get to the next opportunity unless you take action on the current one. You must seize the moment, take advantage of an opportunity, and it...

11. Customer Appreciation
(Articles/Business Topics)

...ourage less desirable customers. I once read a story of a man who went into his bank and did a small transaction, and asked about the policy where they pay for customer's parking. The teller, based on...

12. Customer Service
(Articles/Business Topics)

...ess model, you have to keep finding new customers to sell to. In this model, you only focus on the transactions you can complete, and do not look at the people involved. In a small town, you can qu...

13. Dare To Dream
(Articles/Personal Development)

...’t halt progress,” was all Dave could reply. “Try not to confuse what is going on at work with your actions. Downsizing is not a problem unless you choose to let it be. How you choose to percei...

14. How To Write An Appreciation Speech
(Articles/Business Topics)

...ifference, there is still so much more to be done. If you combine the appreciation speech with a call to action, you may end up with further contributions from people in the audience. Often there a...

15. Mouse Trouble
(Column/Editor's Column)

... her mouse it worked perfectly. She even started to question her sanity at one point. But it was the interaction of the two mice that was the problem. To solve it, I went out and bought a different ma...

16. Mentoring: Building the Stars
(Articles/Business Topics)

... by going over the mentee's goals, help develop a plan of action. Leave it up to the mentee to work on th...

17. Moving Forwards
(Articles/Miscelaneous Articles)

... at my local Toastmasters club on getting out of neutral. One of the key things you need to do is to take action to achieve your goals and dreams. Momentum is a force of nature. [[Newton's first law]]...

18. Role Models
(Articles/Personal Development)

...ou. Often this will happen without your consent or even your awareness. And what gives weight to your actions that people would take you as a role model? Well, if you appear to be successful that ...

19. Points of Contact
(Articles/Business Topics)

...way to respond to the changing situations. So in business, it is important to map out the process of interactions with the customer, and it is also important to give your staff some flexibility to adj...