1. Editor's Column
(Column/Editor's Column)

... you need, and the rest of your life will improve too. Duncan P.S. Here are some of the books I've been reading: The Joy of Not Working, Ernie J. Zelinski Career Success Without A Real Job, Ernie ...

2. July 4th Paddle
(Articles/Miscelaneous Articles)

... that we can paddle at around 5 Km per hour comfortably for an extended time, so we are careful to not paddle where the wind or the current exceeds 5 Km per hour. That way we know we will not get into trouble. ...

3. Cycling Barnston Island
(Articles/Miscelaneous Articles)

... km/hr, so our total cycling time was around an hour. The road is smooth and level all the way. Be careful of some of the residents on the island, as they drive a little fast.  ...

4. Editor's Column
(Column/Editor's Column)

... best. A lot of things that once worked, do not any more, so you have to be innovative more than ever. So, what are your experiences so far? Care to share, either in a comment below or directly to me via ...

5. Frequent Buyer Program
(Articles/Business Topics)

... required to ask how the customer likes the food. It gives the restaurant a chance to salvage any issues with the food, and shows to the customer that they care about the quality of their dining experience. ...

6. Targeted Customer Appreciation
(Articles/Business Topics)

... promos and monthly, with o2 customer care staff going out of their way to make sure customers are well taken care of. Be Genuine Don't go with some mass-produced blanket approach. That is more ...

7. Kayaking Safety
(Column/Editor's Column)

... be careful in this sport. The timing was also amazing, in that we had only recently got better gear for the cold weather. We like to paddle throughout the year, and we needed to be suitably prepared in ...

8. Hybrid Car
(Articles/Miscelaneous Articles)

... not mentioned yet, is the reduced emissions compared to a non-hybrid model. In BC we have emissions testing, know as Aircare, and my car has an 8 year exemption - something to appreciate. This saves me ...

9. Blame Avoidance & Redirection Techniques
(Articles/Personal Development)

... Be careful not to be seen as always giving excuses. If you overdo it, then it can be seen as a weakness. Try to appear to be part of the solution, rather than the problem. Some of my favorites are external ...

10. Clarity
(Articles/Personal Development)

... and by now in their career they should have better presentation skills. Embarrassing It is embarrassing to have such a poorly communicated message. People judge you based on your message ...

11. Every Day
(Articles/Business Topics)

... staff to smile and make life pleasant for your customers, then you should genuinely smile and make life pleasant for them. Lead by example. Duncan Customer Appreciation Taking care ...

12. Set Clear Goals
(Articles/Personal Development)

Be careful what you wish for, you may get just what you ask... Not too long ago, I was working in a job that was less than desirable. Things were not going my way. So I put a to-do item in my PDA titled ...

13. Flying Bed
(Articles/Personal Development)

... 9pm we picked up the new bed from the store, and tied it securely onto the roof rack on my car. I drove carefully and slowly the entire way, expecting no difficulty. It was a rather windy night, but I ...

14. Stay On Top
(Articles/Business Topics)

... eventual ruin. The biggest turn off is indifference. Customers have to see that you care about them. Make them feel that to you, they are a key customer and that you will do what ...

15. Business Game - Think Carefully
(Articles/Game)

Think Very Carefully Good idea! Starting a business is not to be taken lightly. There are lots of things to think about. There are lots of things to plan for. They say that people don't plan so ...

16. Business Game
(Articles/Game)

... fancy stationery Tell your boss that you quit I don't have any money to invest in a business Take a course on starting a business Think very carefully  Go on a retreat to form a mission ...

17. The Teacher Will Come
(Articles/Personal Development)

... Dream Managing by Values Finding Your Purpose Goal Setting 101 The Magic Lamp My career dream is to become a professional public speaker. I learned from a talk in May 1999 ...

18. Customer Appreciation
(Articles/Business Topics)

... where that data is stored, because it is private information that could hurt your business and lose customers if it is compromised. Customers want to feel appreciated, and that you care about them ...

19. Customer Service
(Articles/Business Topics)

How you take care of your customers is a key factor in your business success. If you take good care of your customers, then you get to keep them as customers, plus they will multiply. It ...

20. Dare To Dream
(Articles/Personal Development)

... Dave went home. He started to think more about his future. There seemed to be no end to all the downsizing. His career was at risk. He felt like he had spent years climbing a ladder only to find it leaning against ...