1. Do You Realize You Have a Learning Style?
(Articles/Personal Development)

... with each other. This time around I'm using a very different learning style. I'm working with a computer program that shows a common interaction between two people, as their words flash on the screen and ...

2. Customer Appreciation
(Articles/Business Topics)

... processor generated form mail. Go beyond a script, and say something unique to each person. This requires you to recall your interaction with your customers. Write out the address by hand on the envelope. ...

3. Mouse Trouble
(Column/Editor's Column)

... the problem was. My partner was convinced I had some kind of magic touch, since whenever I tried her mouse it worked perfectly. She even started to question her sanity at one point. But it was the interaction ...

4. Points of Contact
(Articles/Business Topics)

... out the process of interactions with the customer, and it is also important to give your staff some flexibility to adjust where necessary. If they have to deviate from the process frequently, it is a clue ...