1. Kayaking Buntzen Lake
(Column/Editor's Column)

... the boat launch, we had gone up and down the lake twice, covering about 15 km, and about 7 hours on the water. By then we were tired, so we went home, throughly satisfied with our day. I have more ...

2. Referrals
(Articles/Business Topics)

... efforts on taking care of their needs, which in turn leads to a more satisfied customer (and satisfied salesperson). Referral customers are less likely to be or become problem customers. This is the ...

3. Regulars
(Articles/Business Topics)

... interests above your own or even those of your business. Satisfied regular customers is your business. If you don't like cold calling, make it a goal to "wow" your customers. They will be ...