1. Editor's Column
(Column/Editor's Column)

... they invested a lot to gather together teams of talented people. It would make sense to me that they should make use of that talent, and find new products and services to produce. Once you close the doors ...

2. Frequent Buyer Program
(Articles/Business Topics)

... you think about it, the existing customers are already sold on you, your business and your products or services. You originally invested time and effort to sell them, and you do not want to waste that ...

3. Hybrid Car
(Articles/Miscelaneous Articles)

... cheaply and without needing to have parts shipped from the other side of the country? And of course, if you call roadside assistance or were in an accident and needed emergency services, do they know how ...

4. Every Day
(Articles/Business Topics)

I notice from the logs that a lot of people get here by searching for "customer appreciation day ideas". I imagine all these business owners around the world, deciding to hold a customer appreciation ...

5. Stay On Top
(Articles/Business Topics)

... one more time. By the time it is too late, you can see it clearly, but that is no use then. Related Books Customers For Life Customer Service for Dummies Raving Fans Exceptional ...

6. Business Game - Income Escalator
(Articles/Game)

... have a job, or a service business, your income is dependant on your time. When you stop working, your income stops (but the bills don't). This is called down escalator income. Up Escalator Now ...

7. Business Game - Service Based
(Articles/Game)

Serviced Based Business So you know what is your service that you offer. Describe it in detail. Explain the features and the benefits. Be prepared to give a 30 second explanation, or a 1 hour in-depth ...

8. Business Game - What Kind of Business?
(Articles/Game)

The Kind of Business You Want You have an idea of the kind of business you want. Great! You are making progress. Is it: A retail outlet of some kind Service based Product based ...

9. Business Game - Thinking Money
(Articles/Game)

All The Money You'll Make It may be a little premature to dwell on the money at this point. Think instead about the following: What sort of product or service will you offer? Who would ...

10. Business Spotlights
(Articles/Business Topics)

... spotlight in advance. Make sure your prepare a good presentation, and rehearse it well. Points to cover are your products or services, who are your target market, your positioning, and lots of benefits ...

11. Customer Appreciation
(Articles/Business Topics)

... worth of product or service Perhaps you were out of stock and you appreciate the customer's patience You had to reschedule and you appreciate the customer was flexible I hope that gives you ideas. ...

12. Customer Service
(Articles/Business Topics)

... Books Customers For Life Customer Service for Dummies Raving Fans Exceptional Customer Service Super Service Things happen, and where you can really shine with a customer ...

13. Small Business Networking
(Articles/Business Topics)

... Networking Business by Referral Endless Referrals You should try to give good customer service to the other members in the group, since they are your customers. Treat them with respect. ...

14. Referrals
(Articles/Business Topics)

It is the easiest sale when the customer is already sold on you, your company and your product or service. They already know of the quality of products and services you provide, and they come pre-qualified.  ...

15. Visa Cheques
(Column/Editor's Column)

... furniture. It takes me a while to work out with the nice customer service person, during which time they cancel my card and issue a replacement card. I told them that living in a townhome complex, ...

16. Managing Customer Expectations
(Articles/Business Topics)

... to. Remember to under promise, so you can over deliver. If their needs are way out, you cannot service them. It would be better to walk away than to disappoint them later. Different ...

17. Moving Forwards
(Articles/Miscelaneous Articles)

... Books Customers For Life Customer Service for Dummies Raving Fans If I find areas where I am not moving forwards, it is time to pick the next step. I ask myself "What ...

18. Gravy Pots
(Articles/Personal Development)

... time, and what is important. After soaking the pots, the gravy dissolves away, it becomes very simple to clean them. The pots look like new, ready for another day of service. I would get home at a reasonable ...

19. Take a Marketing Lesson from the Girl Scouts
(Articles/Business Topics)

Take a Marketing Lesson from the Girl Scouts Bite-size Your Products & Services by Lee Steele In tough economic times, there’s much we can all learn about marketing from the Girl Scouts. Years ...

20. Points of Contact
(Articles/Business Topics)

... lot of restaurants, after serving your food, they have to check in on you at least twice, to see that you are enjoying your meal.  A car service business calls up two days after the service to see ...