Editor's Column
- Duncan
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Hello again!
As usual, I've been busy this week. I chaired a meeting at our local Toastmasters club. We had a couple of guests attend, which is good. You always need to be on the lookout for new members for your club. I have been in Toastmasters for about 12 years now, and I get a lot out of it. If you have a chance to check it out, find a club in your area and pay them a visit. Their site is www.toastmasters.org. You can look up information on clubs in your area there.
Three Tools for Goal Setting
- Duncan
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By Mike Nissley
Would you like to set goals?
Would you like more time to get those goals done?
Do you have a specific plan to achieve those goals?
Take a Marketing Lesson from the Girl Scouts
- Duncan
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Take a Marketing Lesson from the Girl Scouts
Bite-size Your Products & Services
by Lee Steele
In tough economic times, theres much we can all learn about marketing from the Girl Scouts.
Anger Management Practice: The gift of forgiveness
- Charlie Badenhop
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This anger management Practice draws on the dual wisdom of Aikido and scientific research. "The gift of forgiveness" will help you explore how to change long term anger into a wider range of life
affirming emotions. It is a simple yet profound Practice following the Seishindo principles of Absorption, Utilization, and Balance.
Read more: Anger Management Practice: The gift of forgiveness
Potato Chips
- Duncan
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Have you ever had some sort of addiction that you always wanted to deal with? Read on.
My friend said she had a problem, she was addicted to potato chips. She could not stop eating them, and it was affecting her health. Not only that, she knew it was a problem and had been unable to do anything about it, which made her doubt her ability to ever fix herself.
Points of Contact
- Duncan
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Think in terms of the customer experience, and what impression customers get from doing business with your company. There are a sequence of points of contact, the moments of truth, where you and the customer get to interact. At each moment, you have a chance to either wow or disappoint your customer.
Appreciation Speech
- Duncan
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Below is an outline in mind map format of a speech on appreciation I gave at Toastmasters. I hope you find it interesting.
For more information on how to write an appreciation speech, click here.
Duncan
P.S. I have added another article on appreciation (as opposed to appreciation speeches) here.
P.P.S. If you are looking for something specific, perhaps you can leave a comment below or contact me and I can provide it here for you.